Terms of Service
Last updated: June 2026
1. Who we are
Tortoise Endurance (“we”, “us”, “our”) provides specialist coaching, training plans, and race readiness assessments for endurance athletes through this website. By using our site or purchasing our products you agree to these terms.
2. Products and services
Training plans
Our training plans are digital products delivered to your account on purchase. Plans are structured programmes based on general endurance training principles. They are not personalised medical advice and do not take into account your individual health, injury history, or medical conditions.
Race readiness reports
Race readiness reports are delivered as PDF documents within 48 hours of receiving your completed athlete details form. Reports are based on the information you provide and publicly available race data. They represent our assessment only and do not guarantee any race outcome.
Coaching services
Where coaching services are offered, the scope, duration, and deliverables will be agreed separately. These terms apply to the purchase and access of coaching packages through this website.
3. Health and fitness disclaimer
Important — please read
Our training plans, reports, and coaching advice are for informational and educational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. Before beginning any new training programme, particularly one involving high mileage, heat exposure, or extreme endurance events, you should consult a qualified medical professional.
Participation in endurance sports carries inherent risk of injury or illness. You accept full responsibility for your own health and safety when following any training plan or advice provided by Tortoise Endurance.
4. Purchases and payment
All prices are shown in British pounds (GBP) and include VAT where applicable.
Payments are processed securely by Stripe. We do not store your card details.
Your purchase is confirmed when you receive a confirmation email from us. We reserve the right to cancel an order if a product is incorrectly priced or unavailable, in which case you will receive a full refund.
Coupon codes are applied at the time of purchase and cannot be applied retrospectively.
5. Refund policy
Under the Consumer Contracts Regulations 2013, you have the right to cancel a digital product purchase within 14 days, provided you have not yet accessed or downloaded the product.
By completing your purchase and accessing your training plan or report, you acknowledge that you are waiving your right to cancel under these regulations, as the digital content has been made available to you.
If you experience a technical issue that prevents access to your purchase, contact us at support@tortoiseendurance.com and we will resolve it promptly or issue a refund at our discretion.
For race readiness reports that have not yet been delivered, you may cancel and receive a full refund by contacting us before the report is sent.
6. Delivery of digital products
Training plans are available in your account dashboard immediately after purchase.
Race readiness reports are delivered by email as a PDF within 48 hours of receiving your completed athlete details form. Delivery time may be extended during high-demand periods, in which case we will notify you.
It is your responsibility to provide accurate information in your athlete details form. We are not responsible for errors or delays caused by incomplete or inaccurate information.
7. Your account
You are responsible for keeping your account credentials secure. Do not share your login details with anyone else.
Your purchases are tied to your account. Training plans purchased are for your personal use only and may not be shared, resold, or redistributed.
We reserve the right to suspend or terminate accounts that breach these terms.
8. Intellectual property
All training plans, reports, written content, and materials produced by Tortoise Endurance are our intellectual property or that of our plan creators. You may use purchased materials for your own personal training only. You may not copy, reproduce, distribute, or sell any of our materials without our written permission.
9. Acceptable use
When using this website you must not:
- —Use the site for any unlawful purpose
- —Attempt to gain unauthorised access to any part of the site or its systems
- —Scrape, copy, or reproduce content without permission
- —Submit false or misleading information
- —Interfere with the proper functioning of the site
10. Limitation of liability
To the fullest extent permitted by law, Tortoise Endurance is not liable for any indirect, incidental, or consequential loss arising from your use of our products or services, including but not limited to injury, illness, race withdrawal, or failure to achieve a race goal.
Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for that purchase.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
11. Third-party links
Our site may contain links to third-party websites. We are not responsible for the content or practices of those sites and linking to them does not constitute endorsement.
12. Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they were last revised. Continued use of the site after changes are published constitutes acceptance of the updated terms. For significant changes, we will notify registered users by email.
13. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
If you have any questions about these terms, email us at support@tortoiseendurance.com.